Trade safely on HerMarkt: Trading safely starts with a short moment to check.Stay on HerMarkt. Check the status. Share no secrets.
Scam attempts often work with time pressure, fake payment confirmations or links to imitation pages. HerMarkt shows you what to look out for and how to get help quickly when in doubt.
- Only pay via the official HerMarkt checkout.
- Only ship once the payment has been confirmed within your HerMarkt order.
- HerMarkt Support will never ask you in the normal chat for your password, PIN, complete security codes or a payment to receive your sale proceeds.
Safety comes from clear platform processes, careful checking and quickly reporting suspicious activity.
Safe message
HerMarkt Support
The payment for order HM-JHM-982203 has been confirmed. You can find the status in your order.
HM-JHM-982203 · Payment confirmed
Suspicious message
Her-Markt Security24
Not official support
Your money is waiting! Open hermarkt-payout-now.example within 10 minutes and enter your card details.
Sample data
The most important rules at a glance
Only pay via the official HerMarkt checkout.
A screenshot is not a payment confirmation.
Only ship after the incoming payment has been officially confirmed.
Never share your password, PIN or complete security codes.
Do not hand over identity or bank documents in the normal user chat.
Do not open unknown payment or verification links.
Do not let anyone put you under time pressure.
Report suspicious content directly via HerMarkt.
How to sell more safely on HerMarkt
Describe the item honestly
Keep communication on HerMarkt
Verify payment via the order status
Only ship after confirmed payment
Pack the item safely
Document the shipment
Only check your balance status in the dashboard
Report suspicious demands
Recognizing fake payment confirmations
Not sufficient
- Screenshot of an alleged transfer
- Email from an unknown sender domain
- Chat message “You can ship now”
- PDF payment receipt
- Alleged support link
- A buyer's QR code
Binding
- Order status in HerMarkt
- Official notification
- Stored order number
- Confirmed payment status
- Visible pending seller balance
Check the status directly in your HerMarkt dashboard. Do not open the order via an unknown link.
You do not have to pay a receiving fee.
HerMarkt never asks sellers to pay in chat so that sale proceeds can be received, unlocked or paid out. Actual fees would only ever be shown transparently in the official finance area – never as a payment request in the normal user chat.
“Pay €50 to receive your money.”
“Confirm your card with a test payment.”
“Increase your account limit with a transfer.”
“Buy a voucher for verification.”
“Send a security code.”
“Open this link to confirm the buyer.”
How to recognize real HerMarkt Support
HerMarkt Support
Real support
- Original HerMarkt logo
- Name “HerMarkt Support”
- Blue official badge
- Separate support conversation with a ticket or order reference
- No request for password, PIN or payment
Her-Markt Security24
Fake support
- Similar username
- Private user profile
- Foreign or altered logo
- External links
- Time pressure
- Request for payment or a security code
HerMarkt Support will never ask you in the normal chat for:
- your password
- your complete card PIN
- your CVC
- complete one-time or TAN codes
- online banking credentials
- a test transfer to unlock anything
- voucher codes
- cryptocurrency payments
- a payment to receive your sale proceeds
- complete KYC documents as a normal chat attachment
Protect your HerMarkt account
- Use a unique strong password
- Do not reuse the password on other services
- Also protect your email account
- Always sign out on unfamiliar devices
- Keep your device and browser up to date
- Never share your password in chat
- Check your account for unusual activity
- Change your password immediately if suspicious
Two-factor authentication and passkeys are not yet available as HerMarkt features.
Frequent safety questions
When in doubt: stop briefly and check directly in HerMarkt.
Always open your order, payment and support via your HerMarkt account or your secure guest access. In case of a suspicious activity, our safety team is there to help.
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