Where can I find my support requests?

Requests regarding orders and disputes can be found directly under the respective transaction at Dashboard → Purchases & Sales. Open the affected purchase or sale to view the associated case.

For each case you can see

• Case number
• Topic
• Associated transaction
• Status
• Last reply
• Creation date

Possible status values

• Open
• Response required from you
• In progress
• Resolved
• Closed

Tip

Try to reply within the existing case instead of creating multiple requests for the same issue – this keeps your inquiry organized and ensures it is processed faster.