How do I report a problem with an item?

A problem may exist, for example, if:

• The wrong item was delivered
• The item significantly differs from the description
• There is damage not mentioned
• Parts are missing
• The shipment arrived empty or severely damaged
• The item is potentially not authentic

How to Report the Problem

1. Open the order.
2. Click on "I have a problem."
3. Select the appropriate reason.
4. Describe the problem factually.
5. Upload clear proof: photos of the item, packaging, shipping label, and close-ups of the defect.

Important

Do not alter or dispose of the item and packaging while the case is being reviewed. Also, do not confirm receipt if you wish to report a problem.