How does a return work?
A return can only be processed after it has been approved in a dispute.
On this page
On this page
If a return is approved in your dispute, you will receive:
- The return address or a shipping label
- A shipping deadline
- Packaging instructions
- Possible tracking requirements
How to Proceed
- Pack the item securely and completely (including accessories).
- Ship the item within the displayed deadline.
- Use a shipment with tracking whenever possible.
- Enter the tracking number in the dispute, if it's not automatically added.
- Keep the shipping receipt until the process is complete.
Important
Do not send the item to an unknown address from the chat on your own. Only returns approved within a dispute are covered by the HerMarkt process.
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Last updated: 7/9/2026