What proof do I need?

Usually Helpful

• Overall view of the item
• Close-up of the defect
• Outer packaging
• Inner packaging
• Shipping label
• Received accessories
• Comparison with the listing description

The Photos Should Be

• Sharp
• Well-lit
• Unaltered
• Complete

Important

Do not upload identification documents or complete payment details as proof.

• The clearer your proof is, the faster the case can be decided.
• Missing or illegible proof can delay processing – in this case, you will be asked to provide additional information in the dispute.