Why is more information needed?
Sometimes the information provided is not sufficient for the verification process.
Additional information may be required if
- an image is blurry
- details do not match
- a document has expired
- a page is missing
- the address could not be verified
- the payout account differs
How to proceed
- Open the verification section in your dashboard.
- Read the specific note about which information is missing or needs to be corrected.
- Submit only the requested information.
Once you have provided the additional information, your verification will continue. You will receive a notification as soon as there is a new result.
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Last updated: 7/9/2026