What do I do if a payment fails?

A payment can fail if:

• The card was declined
• Authorization in the banking app was missing
• The payment limit was reached
• The connection was interrupted
• The payment deadline expired
• The item is no longer available

How to Proceed

1. First, check if your account has already been debited.
2. If no debit has occurred: Restart the purchase and, if necessary, choose a different available payment method.
3. If your account has been debited, but the order is not shown as paid: Contact support and provide the order number, amount, and payment method.

Important

Do not make another payment while it's unclear whether the first payment was debited.