Why is my payment still pending?

A payment can be pending if:

• The payment has not yet been completed
• The bank transfer has not yet been received
• The payment provider is checking the payment
• The amount or reference code differs
• Manual assignment is required
• There is a technical delay

What You Can Do

1. Open the order and check the current payment status.
2. For a bank transfer: Check if the transfer was actually executed in your banking app.
3. For transfers, wait at least one banking business day – processing may take longer depending on the bank and time.

Important

Do not attempt to transfer the same amount multiple times. If your payment is still not assigned after several banking business days, contact support with your order number.