How do I report a suspicious message?
Report messages that request external payments or the sharing of sensitive data.
Messages are particularly suspicious if they include
- external payment links
- requests to enter a password
- requests for a TAN or PIN
- supposed payment confirmations as an image
- requests to move to another messenger service
- unusual file attachments
- threats or harassment
How to report the message
- Open the three-dot menu of the conversation or message.
- Click on "Report message".
- Select the appropriate reason and briefly describe the situation.
Additional important tips
- Do not click on suspicious links.
- Cancel suspicious payments.
- Change your password immediately if you have already entered data.
- Block the sender if necessary.
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Last updated: 7/9/2026