My shipment isn't moving – what now?

First, wait at least one normal business day after drop-off. During weekends, holidays, or high shipping volumes, updates may take longer.

Check

• If the shipment was actually dropped off
• If the tracking number is correct
• If the shipping provider shows any notices on their website (e.g., disruptions or delays)

If Nothing Changes

If the status remains unchanged for an unusually long time, open the order, contact the seller via chat first, and then report an issue if necessary via "I have a problem."

Report the problem within the deadline displayed in the order so your case can be reviewed.