The shipment shows as delivered, but it's not here
First, check possible drop-off locations and report the issue promptly.
Check First
- Mailbox
- Agreed-upon drop-off location
- Hallway
- Neighbors
- Parcel shop
- Delivery notification
Also, ask other people in your household if the shipment was accepted.
If You Still Can't Find the Shipment
- Open the affected order.
- Click on "I have a problem."
- Select the reason "Shipment marked as delivered, but not received."
- Briefly describe what you have already checked.
Important
Report the problem within the displayed deadline. Only then can the case be reviewed and a solution initiated – for example, a trace or refund.
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Last updated: 7/9/2026